The need to provide timely, effective and efficient government services to the citizens to enhance and encourage their participation in governance has been given a serious attention by government. The forum to actualize this ideal is a center that satisfies peoples’ various public service needs at one place, hence the creation of one –stop service center by government.
The One-stop Service Centre is a center that provides integrated services and information from government to people, as part of a comprehensive strategy to ease the stress and troubles of accessing public and social service to better their lives. Following the adoption of the e-government initiative and the government’s goal of providing access to government services to all with ease and speed, a strategy which seeks to establish one stop center was conceived.
The One Stop Service Center is part of the e-Government Phase 2 projects being implemented to extend reachability of services delivered by Government Organizations and facilitates easy access of Information and Communications to the public. The project is being implemented by the National Information Technology Agency (NITA) through the Ministry of Communications.
The Service Center has a state of the art equipped hall with modern office equipment and other administrative materials as well as LED display monitor (of about 120 by 100 inches in size) and broadcasting systems for almost forty (40) service counters.
This is expected to provide one-stop services for the public and enhance fast and professional delivery of business operations by some selected Government Organizations. It is intended that the Center will be used by MDAs and MMDAs to deliver manual and automated services to the public. This includes submission of applications with required paper attachments or scanning and attachment of relevant documents to e-application forms. Payment of utility bills etc.
The Service Center has been completed, furnished and launched by the Minister of Communications, Honourable Dr. Edward Omane Boamah, on March 17 2014 at the Accra North, Circle Branch of the Ghana Post Company.
NITA is now developing the necessary management and administrative systems for the operationalization of the center in consultation with the stakeholders. These include;
- A Business plan for the center operations,
- A management structure established,
- A center manager,
- A promotional plan,
- Service level agreements to be signed with heads of partner agencies,
- Minimum service requirements.